Red Desert Check-In LLC
Terms of Service
Effective date: October 4, 2026
These Terms describe the general rules for using the Red Desert Check-In website and requesting or receiving Red Desert Check-In services.
1. Acceptance of These Terms
These Terms of Service govern use of the Red Desert Check-In website and requests for services from Red Desert Check-In LLC. By using the website, submitting a service request, or purchasing services, you agree to these Terms as applicable. A separate Customer Agreement may apply to accepted services. If a Customer Agreement conflicts with these general Terms regarding a specific service, the Customer Agreement controls for that service.
2. Nature and Scope of Services
Red Desert Check-In provides non-medical, in-person check-ins, home safety assessments, observation, companionship or presence within the agreed scope, light practical help, property observations, and written updates or findings after visits. Additional tasks may be agreed upon in advance and included in the Customer Agreement.
Red Desert Check-In does not provide medical care, home health services, medication management, emergency response, security monitoring, hands-on personal care, transportation, ongoing or full-time caregiving, routine childcare or babysitting, full housekeeping, repairs or maintenance, full IT support, or overnight/live-in house sitting unless a specific non-conflicting service is expressly agreed in writing.
3. Not an Emergency Service
Red Desert Check-In is not a replacement for 911, emergency medical services, law enforcement, fire services, security monitoring, or another emergency response provider. Do not submit a website form, email, text, or booking request when immediate emergency assistance is needed.
4. Service Requests Are Not Confirmed Bookings
Submitting a booking request, form, email, or consultation request does not create a confirmed appointment or obligate Red Desert Check-In to provide service. Requests are subject to review, scope, availability, location, safety considerations, pricing, completion of required documents, and payment requirements. A visit is confirmed only after Red Desert Check-In communicates acceptance or confirmation.
5. Pricing and Payment
Services are generally priced at the rates shown on the website or quoted to the client. Recurring plans, additional time, travel outside the standard service area, add-ons, or custom requests may affect the final price. The applicable price will be confirmed before the service is scheduled. First-time clients pay after their first visit. After that, payment timing is confirmed when the visit or plan is scheduled, unless otherwise agreed in writing.
6. Cancellations, Rescheduling, and Refunds
Clients may cancel or reschedule for free up to 24 hours before a scheduled visit. Late-cancellation, no-access, and refund rules may also be stated in the applicable Customer Agreement or booking confirmation. Red Desert Check-In may reschedule or cancel a visit when necessary because of safety, illness, weather, access problems, emergencies, or circumstances outside reasonable control.
7. Client Responsibilities and Accurate Information
Clients are responsible for providing accurate and timely information reasonably necessary to evaluate and perform the service, including service location, authorized contacts, access information, known hazards, animals, occupancy, and relevant visit instructions. Clients must promptly disclose material changes that could affect safety, access, or the agreed scope.
8. Authorization and Property Access
By requesting or authorizing a visit, the client represents that the client has the legal authority or permission necessary for Red Desert Check-In to enter the property, contact the service recipient, interact with animals as agreed, take authorized photos, and perform the specific agreed tasks. The client is responsible for obtaining permission from property owners, occupants, service recipients, guardians, or other authorized persons when required.
9. Access Codes, Keys, and Entry
Clients are responsible for providing functioning and authorized access. Red Desert Check-In will use keys, codes, lockboxes, gates, or other entry methods only for the agreed service. Red Desert Check-In is not responsible for delays or inability to complete a visit when access information is incorrect, unavailable, revoked, or nonfunctional.
10. Safety and Right to Decline or End a Visit
Red Desert Check-In may decline, stop, leave, or reschedule a visit when conditions appear unsafe or materially different from what was disclosed. Examples may include aggressive animals, threatening behavior, hazardous property conditions, illegal activity, unsafe environmental conditions, or a request that falls outside the agreed non-medical scope.
11. Observations, Updates, and Assessments
Visit updates and home safety assessment findings reflect what was reasonably observed during the agreed visit and are not building or code inspections, contractor estimates, medical or occupational therapy assessments, diagnoses, security guarantees, or certifications that a person, pet, home, or property is free from problems. A visit is limited in time and scope and cannot guarantee that every condition or issue will be discovered.
12. Photos
Photos may be taken when appropriate and authorized as part of documenting an agreed visit. Photos are intended for the authorized client or contact and do not constitute a professional inspection. Separate permission is required before Red Desert Check-In uses identifiable client or private-property images for marketing.
13. Free Tools, Printables, and Third-Party Services
The free online assessments, Community Board, and printable resources are for general education and planning. Community Board listings are provided as a convenience; Red Desert Check-In is not affiliated with the listed organizations and does not receive referral fees. Printable products such as the Family Care Binder are sold through Etsy, are subject to Etsy's terms, and are licensed for personal family use only. The website may link to or use third-party platforms for scheduling, payments, electronic agreements, maps, or other functions. Red Desert Check-In is not responsible for the independent availability, security, content, or policies of third-party services.
14. Website Content
Website descriptions, pricing, availability, and service examples may be updated. Website content is provided for general information and does not create a promise that every listed service or request will be available in every circumstance.
15. Limitation of Services and Liability
To the fullest extent permitted by applicable law, Red Desert Check-In is responsible only for performing the specific services it has agreed to provide and does not guarantee outcomes outside that scope. Nothing in these Terms is intended to waive rights or impose limitations that cannot legally be waived or limited under applicable law. More specific risk allocation, releases, indemnity provisions, or liability terms, if used, should appear in the Customer Agreement.
16. Governing Law
These Terms are intended to be governed by the laws of the State of Utah, without regard to conflict-of-law principles, except where applicable law requires otherwise.
17. Changes to These Terms
Red Desert Check-In may update these Terms as its services and business practices change. The effective date at the top identifies the current version. Terms applicable to a specific confirmed service may also be stated in the Customer Agreement in effect for that service.
18. Contact
Questions about these Terms may be sent to Red Desert Check-In LLC at reddesertcheckin@gmail.com.